For many clients, appointing an architect will be a new experience involving important decisions, high expectations and sometimes, high emotions. Regarding client relationships, what should architects be mindful of when procuring and undertaking projects and are there tools and skills that can be used to ensure good collaboration, communication and trust is at the heart of every project?
Nigel Ostime will open this 2.5 hour discussion panel with a presentation that uses the findings from the Working With Architects Survey to pinpoint the services clients value most and discuss the benefits of working with the RIBA briefing toolkit to improve client relationships and satisfaction.
