Online sales of products and materials have surged since lockdown and quarantine measures began worldwide, increasing by 30% according to recent reports. In Colombia, some companies have not only boosted the development of their digital platforms but have also improved home delivery and consulting services, supporting architects, builders, and customers throughout the purchasing process from their own homes.
The company Corona, which specializes in porcelain tiles, toilets, urinals, sinks, faucets, and bathroom and kitchen accessories, has strengthened its digital customer service and sales channel at Corona.co. This includes a chat feature connected to a team of Virtual Advisors (available from 7 a.m. to 8 p.m.) and free shipping throughout the month of May to major cities (within urban coverage areas). In addition, all Corona retail locations are open for in-person purchases, by booking an appointment in advance.
However, all of these operations are carried out under strict safety protocols, from order preparation to delivery, as well as at physical retail locations.
During product preparation:
- Staff are equipped with all required biosafety items: face masks, rubber gloves, safety glasses, hand sanitizer, disinfectant or 70% alcohol, disposable towels, and extra bags for waste.
- Across all work areas and distribution centers, surface disinfection protocols are followed using a hypochlorite or alcohol solution, in addition to physical distancing measures to mitigate the risk of infection.
En route to the final destination:
- Transport vehicles undergo daily cleaning and disinfection procedures on dashboards, buttons, levers, mirrors, steering wheels, seatbelt buckles, etc.
- The product, for its part, undergoes a spraying and disinfection process before being loaded.
- At the time of delivery, the delivery worker must have their protective equipment on at all times: face mask, gloves, and apron.
Upon receiving the order:
- It is recommended that individuals maintain a minimum distance of 2 meters to avoid contact, washing their hands before and after delivery.
- Once the product is brought inside, it is important to clean it and discard its packaging.
View Corona's product catalog and their institutional safety and hygiene portfolio.
This article was written by Sponsored Post. The translation is powered by AI.
